FAQ
Frequently Asked Questions
How do I Order Online?
You may choose any mobile phones and add it to your shopping cart and pay using credit /debit card through our secure payment gateway.
Before using the shopping cart option you have to register with simple registration mode
What are the cards will be accepted in online purchase?
We are accepting all VISA & Master Credit & Debit cards,
In Debit cards , we accepting based on the Issuing banks allowance.
Pls find the list of Banks Debit cards accepting in our payment gateway.
Citibank
HSBC
SBI
HDFC Bank
Axis Bank
Deutsche Bank
Karur Vysya Bank
Corporation Bank
Indian Overseas Bank
ICICI Bank
Important Note: : DEBIT CARDS SHOULD REGISTER WITH VISA (VbV) & MASTER (MCSC)
Will I get an order confirmation?
Yes. You will receive a call from our customer support executive once the order is confirmed from the customer end. If you have provided your email id you will also receive a confirmation via email, which you can print for your reference.
How will the delivery be done?
As of now we would deliver in Tamilnadu Only, Customers will receive the products in the mailing address as provided by you at the time of purchase from the staff of Poorvika mobiles Private Limited / by any third party couriers.
How long it will take to deliver the product?
Depends on the product availability it will be delivered to the customer within the time period of 24 hrs to 7 working days.
How to Cancel an Order?
Once the order has been placed , the purchase order cannot be cancelled by the customer at any cause. Based on the product availability Poorvika mobiles Private Limited reserves all the rights for cancel the purchase order with proper intimation to the customer.
How do the customers will get the refund amount in case of cancellation?
It will take maximum 7 working days to deliver the product depends on availability, otherwise after that time period within 48 bank working hours it ill refunded to the customer account and clear-on-code will be provided to customer by merchant/ merchant's bank side
Is the product purchased online in www.poorvikamobile.com cover warranty?
Yes, Poorvika Mobiles Private Limited sell only the original products. Mobile handsets, charger & other kits are warranted for a period defined by the respective manufactures against defect in material & workman ship. Poorvika is not giving the warranty and does not hold out any warranty of products sold. Poorvika will not responsible for any defective / deficient or otherwise un satisfactory products. Any such defective or deficient goods has to be repaired only by authorised service center of the equipped manufactures. All terms and conditions of Poorvika mobiles Private Limited apply.
How Secure is the Poorvika mobiles Private Limited Payment gateway & online purchase?
Poorvika mobiles Private Limited is associated with CITI bank with secured Payment gateway
What is the advantage of online purchase?
You can sit at leisure at home or from your work place and shop genuine mobile phones by Searching, Comparing and selecting your choice right from wherever you are.
How does Poorvika mobiles Private Limited protect customer information?
We do not sell, rent, or provide personal information to unaffiliated third parties to market their products and services to you. We may disclose personal information to unaffiliated third parties who complete transactions or perform services on our behalf and under certain other limited circumstances, subject to restrictions on the third parties use of such information.